Return And Refound Policy

Return & Refund Policy

At SRAWAAKS, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, in the same condition as received, and in the original packaging.
- Personalized or customized items are not eligible for return unless defective.

2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days.
- Refunds will be made to the original payment method.

3. Exchanges
- Exchanges are possible if the item is defective or damaged during delivery.
- Please contact our support team with photos and order details to process an exchange.

4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for all returns.

5. How to Initiate a Return
- Contact us at:
📧 Email: info.customers@srawaaks.com  
📞 WhatsApp / Contact: +966 548 498 687
- Provide your order number, item details, and reason for return.

Thank you for shopping with SRAWAAKS. Your trust and satisfaction are important to us.