Shipment Policy

Shipping Policy

At SRAWAAKS, we strive to deliver your orders quickly and safely across the United Arab Emirates, Saudi Arabia, and Pakistan.

1. Processing Time
- Orders are processed within 1–2 business days.
- Personalized or customized items may take longer to prepare.

2. Shipping Methods & Delivery Time
- Standard Shipping: 3–7 business days  
- Express Shipping: 1–3 business days (where available)  
- Delivery times may vary depending on your location and courier services.

3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be offered on eligible orders (check our promotions).

4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or WhatsApp.
- You can track your shipment online for real-time updates.

5. International Shipping
- We ship to UAE, Saudi Arabia, and Pakistan.  
- Customs duties, taxes, or additional fees may apply for international orders. These are the responsibility of the customer.

6. Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact us immediately:
📧 Email: info.customers@srawaaks.com  
📞 WhatsApp / Contact: +966 548 498 687
- We will assist you with a replacement or refund according to our policies.

Thank you for shopping with SRAWAAKS. We are committed to delivering your order safely and on time.